FAQ

RETURNS & REFUNDS

What is your returns policy?
You have 30 days to cancel your order and a further 30 days to return the item. Once we receive the product in good condition, we refund the full amount, including the original shipping cost.

How long does it take to process a return?
Once we receive your return parcel, we process it within 7 business days. You'll get an email confirmation once the refund has gone through.

ORDERS & DELIVERY

What are the delivery times and shipping costs?
We offer free standard shipping to Denmark, the United Kingdom, Poland and Australia. Delivery usually takes 7–10 business days, including processing and shipping. Any customs delays are not included. You'll find all the details in our Shipping Policy.

Do you ship internationally?
We currently deliver only to addresses in Denmark, the United Kingdom, Poland and Australia. This helps us ensure faster delivery and better customer service.

How do I track my order?
Once your order has shipped, you'll receive an email with a tracking link. You can also follow your parcel on our page: Track your order

PAYMENT

Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Cartes Bancaires, MobilePay, Shop Pay and UnionPay. The available methods are shown at checkout. See our Payment Policy for more details.

Will I get an invoice?
Yes – you'll automatically receive an invoice by email once your order is complete.

Do any payment methods cost extra?
No – we don't charge fees for any of the available payment methods. Any surcharges are shown clearly at checkout if applicable.

CONTACT DETAILS

Contact form: Click here
Email: info@panorla.com
Phone: +45 52 51 86 16

Panorla
Råvænget 17
2880 Bagsværd
Denmark

We're available during the following hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: Closed

We aim to reply within 24 hours.