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Last updated: 1 May 2025
This privacy policy describes how Panorla ("the Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us ("the Services").
"You" and "your" means the user of our Services – whether you are a customer, visitor or another person whose information is processed under this policy.
Please read this privacy policy carefully.
We may update this policy from time to time, for example to reflect changes in law, technical updates or operational needs. We'll post the changes on the Site, update the date above and take any other steps required by applicable law.
We collect personal information from various sources depending on how you interact with us. The information we collect may be used to communicate with you, provide and improve the Services, comply with legal obligations, and protect our business and users.
• Contact details: name, address, email and phone number
• Order details: billing address, delivery address, payment confirmation
• Account details: username, password, security questions
• Customer support: information you choose to send us in connection with support
Certain features require you to give us this information. If you don't, some services may be unavailable.
We automatically collect certain data when you use our services ("Usage Data"), including:
• Device information, browser, IP address
• How you use the Site and your interactions with features
This happens via cookies and similar technologies, among other things.
We may also receive information about you from:
• Shopify and technical partners who run our online store
• Payment providers (card details, billing data)
• Advertising, analytics and email services
This information is processed in accordance with this policy.
We use your information to:
• process payments and complete orders
• send messages about your account, purchases, returns and shipments
• create and maintain your account
• arrange delivery and handle returns
• enable features such as login and order history
Shopify may match your account with their other services if you choose. In that case, your information is processed in line with Shopify's Privacy Policy.
We use your information to:
• send marketing emails, offers and campaigns
• show ads for our products – both on and off our website
As an EEA resident, this processing is based on our legitimate interest, per GDPR art. 6(1)(f).
We use your information to:
• detect and prevent fraud, misuse and illegal activity
• protect your login details and recommend safe use
If you think your account has been compromised, please contact us immediately. This processing is based on our legitimate interest, per GDPR art. 6(1)(f).
We use your information to:
• provide customer service
• improve our services and understand your needs
• keep statistics and analyse user behaviour
This is done to maintain good service and a healthy business relationship.
We use cookies and similar technologies to:
• remember your preferences
• measure user behaviour and optimise the online store
• show you relevant ads
You can change your cookie settings in your browser at any time. Blocking cookies may affect the functionality of the website. See also Shopify's cookie policy here: https://www.shopify.com/legal/cookies
In certain cases we may share your information with third parties, for example:
• Service providers (payment, IT, customer service, shipping, cloud storage)
• Marketing partners who help with advertising and campaigns
• When you give consent, e.g. using social media or sharing delivery details
• Our group companies and partners, if needed to run or transfer the business
• Authorities, if required by law, or to enforce our terms or protect our rights and users
We share the following categories of information with the parties above:
| Category | Recipients |
|---|---|
| Identifiers (name, email, address, order details) | IT and payment partners, support, analytics |
| Commercial information (purchase history, contact with customer service) | Partners and marketing services |
| Usage data and network activity (IP, browser, click behaviour) | Analytics and advertising partners |
| Geolocation (via IP) | Hosting and shipping partners |
We do not sell your personal information and do not use it for profiling without consent.
Our website may contain links to third-party websites. These have their own privacy policies, and we are not responsible for their content or data protection.
Information you share yourself, e.g. on social media, may be visible to others and no longer under our control.
Our services are not directed at children, and we do not knowingly collect information about anyone under 16.
If you are a parent and discover that your child has given us personal information, please contact us immediately – we'll delete it straight away.
We do our best to protect your data – but no security system is 100% impenetrable. Please don't send sensitive information through insecure channels such as ordinary email.
How long we keep your information depends on the purpose:
• Account details are kept for as long as the account is active
• Order data is retained in accordance with accounting law
• Data may be kept to meet legal requirements, resolve disputes or enforce our policies
Depending on where you live, you may have the following rights:
• Right of access: access the information we hold about you
• Right to erasure: request deletion of your information
• Right to rectification: have inaccurate information corrected
• Right to data portability: receive your information in a structured format
• Right to restriction: restrict our processing in certain cases
• Right to withdraw consent: applies where we process data based on consent
• Right to complain or appeal: if you're unhappy with our response
• Opt out of marketing: click "unsubscribe" in our emails
To exercise these rights, contact us using the details below. We may ask you to confirm your identity.
If you have a complaint about our data processing, you can contact us.
If you're not satisfied with our response, you have the right to complain to your national data protection authority.
For Denmark that is: www.datatilsynet.dk
Your information may be transferred and processed outside your country of residence, including by our partners and staff abroad. We ensure all transfers comply with applicable data protection rules (e.g. SCCs and GDPR).
Contact form: Click here
Email: info@panorla.com
Phone: +45 52 51 86 16
Panorla
Råvænget 17
2880 Bagsværd
Denmark
We're available during the following hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: Closed
We aim to reply within 24 hours.