Privacy Policy

Last updated: May 1, 2025

This privacy policy describes how Panorla ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us ("the Services").

By "you" and "your" we mean the user of our Services – whether you are a customer, visitor, or another person whose information is processed under this policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this policy continuously, e.g., due to changes in legislation, technical updates, or operational needs. We publish the changes on the page, update the date above, and take other necessary measures in accordance with applicable law.

How we collect and use your information

We collect personal information from various sources depending on how you interact with us. The information we collect may be used to communicate with you, deliver and improve the Services, comply with legal obligations, and protect our business and users.

What information we collect

Information you provide to us yourself

• Contact information: name, address, email, and phone number
• Order information: billing address, delivery address, payment confirmation
• Account information: username, password, security questions
• Customer support: information you choose to send to us in connection with support

Certain features require you to provide us with this information. If you do not, some services may be unavailable.

Information about your use of the site

We automatically collect certain data when you use our services ("Usage Data"), including:
• Device information, browser, IP address
• How you use the site and your interactions with features

This happens, among other things, via cookies and similar technologies.

Information from third parties

We may also receive information about you from:
• Shopify and technical partners operating our webshop
• Payment providers (card information, billing data)
• Services for advertising, analytics, and email

This information is processed in accordance with this policy.

How we use your personal data

1. Delivery of products and services

We use your information to:
• process payments and complete orders
• send messages about your account, purchases, returns, and shipments
• create and maintain your account
• arrange delivery and handle returns
• enable features such as login and order history

Shopify can match your account with their other services if you choose to. In that case, your information will be processed according to Shopify's Privacy Policy.

2. Marketing and advertising

We use your information to:
• send marketing emails, offers, and campaigns
• show ads for our products – both on and off our website

As an EEA citizen, this processing is based on our legitimate interest, cf. GDPR art. 6(1)(f).

3. Security and fraud prevention

We use your information to:
• detect and prevent fraud, abuse, and illegal activities
• protect your login information and recommend secure use

If you believe your account is compromised, please contact us immediately. This processing is based on our legitimate interest, cf. GDPR art. 6(1)(f).

4. Communication and improvement

We use your information to:
• offer customer service
• improve our services and understand your needs
• conduct statistics and analyze user behavior

This is done to maintain good service and a healthy business relationship.

Cookies

We use cookies and similar technologies to:
• remember your preferences
• measure user behavior and optimize the webshop
• show you relevant ads

You can always change your cookie settings in your browser. Blocking cookies may affect the functionality of the website. See also Shopify's cookie policy here: https://www.shopify.com/legal/cookies 

How we share your information

In certain cases, we may share your information with third parties, e.g.:
• Service providers (payment, IT, customer service, shipping, cloud storage)
• Marketing partners, who assist with advertising and campaigns
• When you give consent, e.g., when using social media or sharing delivery information
• Our companies and partners, if necessary for operation or transfer of the business
• Authorities, if required by law, or to enforce our terms or protect our rights and users

We share the following categories of information with the above parties:

We do not sell your personal data and do not use it for profiling without consent.

Third-party websites and links

Our website may contain links to third-party websites. They have their own privacy policies, and we are not responsible for their content or data protection.
Information you share yourself on, for example, social media, may be visible to others and no longer under our control.

Children's data

Our services are not directed at children, and we do not knowingly collect information about persons under 16 years old.
If you are a parent and discover that your child has given us personal information, please contact us immediately – we will delete this information right away.

Security and storage of your information

We do our best to protect your data – but no security system is 100% impenetrable. Avoid sending sensitive information through insecure channels such as regular email.

How long we keep your information depends on the purpose:
• Account information is stored as long as the account is active
• Order data is retained in accordance with accounting law
• Data may be stored to meet legal requirements, resolve disputes, or enforce our policies

Your rights

Depending on where you live, you may have the following rights:
• Right to access: Access the information we have about you
• Right to deletion: Request deletion of your information
• Right to rectification: Get inaccurate information corrected
• Right to data portability: Receive your information in a structured format
• Right to restriction: Restrict our processing in certain cases
• Right to withdraw consent: Applies if we process data based on consent
• Right to complain or appeal: If you are dissatisfied with our response
• Opt out of marketing: Click “unsubscribe” in our emails

To exercise these rights, contact us using the information below. We may ask for confirmation of your identity.

Complaint

If you have a complaint about our data processing, you can contact us.
If you are not satisfied with our response, you have the right to complain to your national data protection authority.
For Denmark, it is: www.datatilsynet.dk

International users

Your information may be transferred and processed outside your country of residence, including by our partners and staff abroad. We ensure that all transfers comply with applicable data protection regulations (e.g., SCCs and GDPR).

Contact information

Contact form: Click here
Email: info@panorla.com
Phone: +45 52 51 86 16

Panorla
Råvænget 17
2880 Bagsværd
Denmark

We are available during the following hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: Closed

We strive to respond within 24 hours.